← Back to blog

Top 10 User Feedback Tools to Improve Your Website

1. RealFeedback

RealFeedback gathers user feedback through conversational chatbots that feel like natural dialogues. This allows completely open-ended and unstructured feedback.

Pros:

  • Free plan available
  • Easy integration
  • Conversational feedback collection

Cons:

  • Limited features in free version

2. UserTesting

UserTesting is a leading player for gathering user feedback through video-based tests. Their panel provides access to over 1 million participants.

Pros:

  • Large participant pool
  • Detailed analytics
  • Video feedback

Cons:

  • Expensive for most budgets

3. Hotjar

Hotjar provides a suite of analytics and feedback tools—including chat-based surveys—all in one platform.

Pros:

  • All-in-one analytics and feedback
  • Free plan

Cons:

  • Feedback features limited compared to dedicated tools

4. SurveyMonkey

SurveyMonkey offers an extensive selection of expert-designed survey templates along with analysis of results.

Pros:

  • Huge survey template library
  • Easy to create and analyze surveys

Cons:

  • More traditional survey format

5. GetFeedback

GetFeedback zeroes in on UX-specific feedback through numerous options like surveys, polls, email feedback, and more.

Pros:

  • Specialized for UX feedback
  • Powerful analytics

Cons:

  • More expensive plans

6. Qualaroo

Qualaroo makes it simple to gather product feedback using targeted NPS and CSAT surveys that are easy to embed anywhere.

Pros:

  • Targeted product feedback
  • Easy embed

Cons:

  • Focused on their own surveys

7. Userlytics

Userlytics combines chatbots and messaging to gather feedback through conversational interfaces that users love.

Pros:

  • Chatbot integration
  • Conversational surveys

Cons:

  • Smaller company
  • Limited brand recognition

8. Chatra

Chatra provides live chat capabilities that can also be used to interact with visitors and collect feedback by directing the conversation.

Pros:

  • Popular live chat software
  • Easy to gather feedback

Cons:

  • Not purpose-built for feedback

9. Drift

Drift offers business messaging with chatbots for qualifying leads and gathering customer feedback in the context of marketing and sales.

Pros:

  • Lead qualification bots
  • Integration with marketing stack

Cons:

  • Not focused on UX feedback

10. SurveySparrow

SurveySparrow aims to reinvent online surveys through conversational AI for more interactive feedback.

Pros:

  • Conversational interface
  • Engaging surveys

Cons:

  • Smaller survey options

July 17, 2023